Route+ Package Protection

  • What is Route?

    We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience: Route+ Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can e...
  • Where is my order?

    Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.
  • What if my order never arrives or is stolen?

    To protect your order against loss or theft, add Route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund wi...
  • What if my order is damaged?

    To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for a...
  • What do I get when I insure my order with Route+?

    Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
  • How do I file a claim for my lost, stolen or damaged order?

    If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/. Note:Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
  • Does Route+ cover stolen items?

    Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.
  • Is Route a licensed insurance company?

    Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.
  • What are Route’s terms and conditions?

    Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.
  • Does Route+ cover prepaid subscriptions?

    Route+ does not cover prepaid subscription products. Should you encounter any issues with future shipments of your prepaid subscription, contact support@izzyandliv.com.