About the Waitlist - How Does it Work?
We pre order items for the boxes far in advance of the upcoming months and therefore only have a certain number of spots available each month based on the amount of inventory available. When we reach that number of subscribers we close new subscriptions and have the waitlist.
To get on the waitl...
Can I Change My Monthly Billing or Shipping Date?
We are unable to modify the billing or shipping dates for your subscription.
One of the ways we are able to provide great products at such steep discounts is by producing and shipping the items in bulk. The high volume allows us to source and produce products at a substantial discount and pass t...
Can I Put My Subscription on Hold?
Yes, you can skip a future delivery and not be billed for it, without having to cancel your entire subscription. In order to do so, you must login into your account, click on the Subscriptions tab, then click “Manage” next to your subscription. In the next window, you will be allowed to process a...
Can I Sign Up For Just One Box? And Not Auto Renew?
Brown Sugar Boxes are only available as part of a subscription. If you’d like to try just one box, buy a monthly subscription, which can be canceled at any time on or before the next box shipment/billing cutoff (28th of each month).
We also offer gift subscriptions that do not renew.
Can You Offer All the Products You Sell at a Discount Everyday?
Our Izzy & Liv products are custom made on-demand once an order is received. Unlike large retailers, as a small business, we are unable to mass produce the thousands of skus/variants of products that would be needed to save on our costs by buying in bulk. We do not hold inventory. Creating p...
Do you Accept Returns or Exchanges?
We do not accept returns or exchanges at this time for Brown Sugar Box items, but we welcome your feedback to improve. Email us at firstname.lastname@example.org to share your thoughts - we value your feedback and our mission is to make every Brown Sugar Box more than worth your while!
How Can I Change my Size and Style Preferences?
You can change your size and style preference in your in your Brown Sugar Box account or by emailing us at email@example.com to update your preferences for you.
How Can I Update My Shipping or Payment Information?
You can change your shipping address in your Brown Sugar Box account, or you can Email us at firstname.lastname@example.org to update it for you. If you make any changes to your mailing address in your dashboard anytime after you subscribe or your subscription renews please email us immediately to confir...
How Does the Subscription Work?
As a Brown Sugar Box Subscriber, you’ll get a box filled with the BEST of Izzy & Liv including best sellers, new releases and limited edition (subscriber-only) products. Your box will include 5-6 products every month. You will always get at least one Izzy & Liv tee, tank or sweatshirt al...
How Do I Share My Picture or Unboxing Video With You?
Yes! We live for in living color customer feedback and reviews! Just post your pics or video on Instagram, Facebook or Twitter and hashtag #brownsugarbox #izzyandliv. You can also leave a photo review on the Brown Sugar Box subscription page!
How Do You Handle Stolen/Lost Boxes?
If your order status indicates "delivered," but you haven't received your package, we advise first trying the following:
-Double check your porch, mailbox, or garage
-Ask your neighbors.
-Ask your building manager
If you are still unable to locate your package don't worry! We understand t...
How do you Ship Boxes Each Month?
Brown Sugar Boxes are ground shipped via Fed Ex Smart Post who hands off to USPS for final delivery. The boxes are placed in plain white poly envelopes to remain obscure (and not tempt sticky fingers! :-) )
How Much is a Brown Sugar Box Subscription?
The Brown Sugar Box subscription is $39.95 a month with $7.95 shipping.
How Much Will the Products in the Box be Worth? Are They Just Samples?
Products included will be full size products - no sample sizes! The total retail value of items in the box will be $85 or more!
I have a Blog or Vlog and Would Like to Review the Brown Sugar Box. Can I Receive a Box to Review?
You can email us at email@example.com with information about your blog or vlog inclusing traffic and subscriber stats (include social media channels) for consideration. Subject: Brown Sugar Box Review Request.
I Have a Gift Subscription, Will I Get a Box Once a Month?
With a gift subscription you get the same box every month as everyone else. It is just paid up front and you save a little more that way.
I Have a Product That I Would Like Considered For Inclusion In a Future Box. Who Do I Contact?
You can email us at firstname.lastname@example.org with information about your company and product. Subject: Brown Sugar Box Product Submission.
I Received my Box and I am Missing an Item, One of My Items was Damaged, or My Shirt is Not the Size I Ordered. Can I Get a Replacement?
If you received your Brown Sugar Box and you are missing an item from your box, an item has been damaged in shipping, or you received the wrong size shirt, please email us at email@example.com within 7 days from receipt of your box and we will replace the item for you. Unfortunately, after 7...
Is the Brown Sugar Box Available Outside the U.S.?
Yes! International shipping is available at a flat rate shipping fee of $12.95 for one box, $5 each additional box.
It Says Every Box Will Include at Least One Tee OR Tank - How Will You Know What Size to Send Me?
Yes, every box will include at least one Izzy & Liv tee, tank or maybe even sweatshirt! They may be best sellers, new releases or special edition tees made just for Brown Sugar Box subscribers. Before you add a Brown Sugar Box Subscription to your cart, you will be able to select your preferr...
I Want a Gift Subscription But I Don't Want to Pay All at Once. What Are My Options?
If you do not want to pay for a gift subscription all at once, you can order a regular monthly recurring subscription and set the ship to address to the person you are gifting the box to but the billing information would be your information. You could also change the email address in the account ...
My Box Was Returned to You. Will it Be Reshipped?
If your Brown Sugar Box is returned back to us, your box can be reshipped for a fee of $7.99 or a refund will be issued for the cost of the box. Any changes to your mailing address MUST be made prior to rebilling. Whatever address is on file at the time of renewal on the 28th is the address your ...
What if I Don't Like Something In My Brown Sugar Box?
Though we cannot accept returns for the brown sugar box deal items we absolutely want to hear from you about what you like and don't like. Email us at firstname.lastname@example.org and tell us what you didn't love. Your feedback will help us to make sure we make this box as amazing and valuable as it c...
What is your Cancellation Policy?
Your subscription can be canceled at anytime in your Brown Sugar Box Account Settings. If you've already been billed/paid for the next box, your cancellation will take effect in the next billing cycle.
To cancel your subscription, login to your account and click on the Subscriptions tab, then cl...
When do you Ship the Boxes Each Month?
The Brown Sugar Boxes begin shipping around the 15th of each month. The boxes are shipped daily in batches until the last batch is shipped. Once your box ships you will receive a tracking confirmation via email. We wish we could do it all in one day but with the volume of orders we have to get th...
When Will I be Billed for the Monthly Recurring Membership?
You will be billed for your first box with your initial purchase when you sign up. Starting with your second box, you will be billed on the 1st of each month going forward, and our boxes will start shipping around the 15th of each month. You will not be billed for the next box until after the box...