Welcome to Our Help Site

• Are you black-owned?
• Do you offer wholesale pricing?
• Where can I find real customer feedback?

• Are the Kids' & Tweens' Boxes available outside the US?
• Can I apply an Izzy & Liv discount to the Kids' or Tweens' Brown Sugar Boxes?
• Can I change my monthly billing or shipping date?
• Can I order more than one Box and have them shipped to different addresses?
• Can I put my subscription on hold?
• Can I sign up for just one box? And not auto renew?
• Can I transition my Brown Sugar Box Lil’ Girls’ subscription to a Tweens’ box subscription and keep my legacy price?

See all articles in Kids' & Tweens' Brown Sugar Boxes →

• HOW DOES THE SUBSCRIPTION WORK?
• CAN I APPLY AN IZZY & LIV DISCOUNT CODE TO THE BROWN SUGAR KIDS’ BOXES?
• CAN I CHANGE MY MONTHLY BILLING OR SHIPPING DATE?
• CAN I PUT MY SUBSCRIPTION ON HOLD?
• DO YOU ACCEPT RETURNS OR EXCHANGES?
• HOW CAN I CHANGE MY SIZE AND STYLE PREFERENCES?
• HOW CAN I UPDATE MY SHIPPING OR PAYMENT INFORMATION?

See all articles in Teen Bi-Monthly Box FAQs →

• OUR RESPONSE TO COVID-19

• I have an idea for a shirt. Can you make it?
• I like a design but Want it in a different shirt style. Is that possible?
• What brands do you print your apparel on?
• What is the difference between Ladies Fit and Unisex Fit?
• What sizes are available?
• Where are your size charts?

• Can I apply more than one reward code to an order?
• How can I find out about promotions and sales?
• How Do I Use A Discount Code?
• How Do I Use My Gift Card or Store Credit?

• What can be returned?
• What cannot be returned?
• Who pays for the return?
• How do I submit a return request?
• Reserved rights regarding returns

• Do you offer local pickup?
• Do you Offer Rush Shipping?
• When will I get my order?
• Why did only part of my order ship?

• How can I access my art printable?
• How do I print my digital art printable?
• I want to get a refund on my digital art printable.
• My art printable files won’t open.