Welcome to Our Help Site

• Are you black-owned?
• Do you offer wholesale pricing?
• Where can I find real customer feedback?

• About the Waitlist - How Does it Work?
• Can I Change My Monthly Billing or Shipping Date?
• Can I Put My Subscription on Hold?
• Can I Sign Up For Just One Box? And Not Auto Renew?
• Can You Offer All the Products You Sell at a Discount Everyday?
• Do you Accept Returns or Exchanges?
• How Can I Change my Size and Style Preferences?

See all articles in Brown Sugar Box Subscription →

• Are the Kids' & Tweens' Boxes available outside the US?
• Can I apply an Izzy & Liv discount to the Kids' or Tweens' Brown Sugar Boxes?
• Can I change my monthly billing or shipping date?
• Can I order more than one Box and have them shipped to different addresses?
• Can I put my subscription on hold?
• Can I sign up for just one box? And not auto renew?
• Can I transition my Brown Sugar Box Lil’ Girls’ subscription to a Tweens’ box subscription and keep my legacy price?

See all articles in Kids' & Tweens' Brown Sugar Boxes →

• I am already a subscriber. Do I need to do anything to get the Lay Lay Edition in May?
• Which Box should I get for my child?
• How much will the products in the box be worth? Are they just samples?
• What is Your Cancellation Policy?
• If I subscribe will every Quarterly box be a That Girl Lay Lay Edition?

• HOW DOES THE SUBSCRIPTION WORK?
• CAN I APPLY AN IZZY & LIV DISCOUNT CODE TO THE BROWN SUGAR KIDS’ BOXES?
• CAN I CHANGE MY MONTHLY BILLING OR SHIPPING DATE?
• CAN I PUT MY SUBSCRIPTION ON HOLD?
• DO YOU ACCEPT RETURNS OR EXCHANGES?
• HOW CAN I CHANGE MY SIZE AND STYLE PREFERENCES?
• HOW CAN I UPDATE MY SHIPPING OR PAYMENT INFORMATION?

See all articles in Teen Bi-Monthly Box FAQs →

• Do I need to order every month?
• Do my points expire?
• How do I redeem my points?
• How do I start earning points?
• How will I know how many points I have?
• I just placed an order but I do not see the points I earned with that order in my account?
• What is the Rewards Program?

• OUR RESPONSE TO COVID-19

• Fitness Tracker FAQ/ Troubleshooting Guide
• I have an idea for a shirt. Can you make it?
• I like a design but Want it in a different shirt style. Is that possible?
• What brands do you print your apparel on?
• What is the difference between Ladies Fit and Unisex Fit?
• What sizes are available?
• Where are your size charts?

• Can I apply more than one reward code to an order?
• How can I find out about promotions and sales?
• How Do I Use A Discount Code?
• How Do I Use My Gift Card or Store Credit?

• How can I return for a store credit or an exchange?
• How long do I have to wait for a refund?
• How long do I have to wait for a replacement item to arrive?
• What is your return policy?

• Do you offer local pickup?
• Do you Offer Rush Shipping?
• When will I get my order?
• Why did only part of my order ship?

• How can I access my art printable?
• How do I print my digital art printable?
• I want to get a refund on my digital art printable.
• My art printable files won’t open.

• Does Shipping Protection cover stolen items?
• Does Simply Insurance cover subscriptions?
• How do I file a claim for my lost, stolen or damaged order?
• What do I get when I insure my order with Shipping Protection Insurance?
• What if my order is damaged?
• What if my order never arrives or is stolen?
• What Is Shipping Protection Insurance?