- Items with removed tags or items missing their original packaging.
- Requests made after 30 days of receipt.
- Free gift items
- Items that have been worn, washed, had tags removed or missing their original box packaging.
- Clearance items or items marked as “Final Sale”.
- For hygienic reasons, these items are “Final Sale”:
- Used, washed or worn items
- Accessories: Earrings
- Cosmetics, hair accessories
- Intimates, hats, bathing suits
- Gift Card Returns: No cancellations or refunds on the purchase of a gift card (final sale).
- Items not purchased on izzyandliv.com or via Izzy & Liv IG or Facebook Shops (e.g., a third-party reseller, an auction site, etc.).
- Brown Sugar Box items cannot be returned or exchanged. You can update size preferences for future boxes in your account. If there is an issue with an item in your box that is our error, you MUST notify us within 7 days of receiving your box. No exceptions.
We reserve the right to delay a refund until items photo proof of issue and/or physical items are actually received based on credible concerns surrounding potential fraud.