Returns & Exchanges

  • What can be returned?

    You can request a return under the following circumstances: You contact us within 30 calendar days of when you received your order. You received a damaged item Damaged, defective, or incorrect items must be reported within 14 days of delivery. Your shipment was missing an item, received the wron...
  • What cannot be returned?

    Items with removed tags or items missing their original packaging. Requests made after 30 days of receipt. Free gift items Items that have been worn, washed, had tags removed or missing their original box packaging. Clearance items or items marked as “Final Sale”. For hygienic reasons, these item...
  • Who pays for the return?

    If the error was made by us (wrong item shipped, damaged on arrival) the return shipping costs will be waived. Otherwise (you ordered the wrong size, changed your mind etc) the cost of return shipping must be covered you. We do not provide cash refunds; however, returns are refunded via store cre...
  • How do I submit a return request?

    Quickly and easily return your item(s) through our Returns Portal! You will need your order number and the email you used when you placed your order. Please do not send us the item(s) to be returned until you have received a return authorization. You can submit a return request here.  Or you ca...
  • Reserved rights regarding returns

    We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to: An irregular or excessive returns history indicative of "wardrobing;" An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or Pote...