Kids' & Tweens' Brown Sugar Boxes
-
Are the Kids' & Tweens' Boxes available outside the US?
Yes! International shipping is available, shipping rates will be based on your location. -
Can I apply an Izzy & Liv discount to the Kids' or Tweens' Brown Sugar Boxes?
Our box items are already heavily discounted and currently, do not allow stacking of promo codes and offers. When we do promotions on the box, that promotion price will be automatically reflected in the box price at sign up. -
Can I change my monthly billing or shipping date?
We are unable to modify the billing or shipping dates for your subscription. -
Can I order more than one Box and have them shipped to different addresses?
Yes! You would need to purchase each subscription separately and be sure that you are signed in to your Brown Sugar account to ensure it links to your existing account. -
Can I put my subscription on hold?
Yes, you can skip a future delivery and not be billed for it without having to cancel your entire subscription. To do so, you must login into your account and under the upcoming billing schedule tab, you will be allowed to process a skip request. -
Can I sign up for just one box? And not auto renew?
You can sign up for the quarterly subscription, and cancel your subscription at any time. Please refer to the schedule below for the renewal billing dates. We also offer gift (one-time) subscriptions that do not renew - If you are looking to receive a box for a specific event - please refer to t... -
Of course you can! If your lil’ girl is growing and you originally signed up for the Lil’ Girls box with legacy pricing, this price can be applied to a Tweens’ box if you decide to change your subscription. You can contact customer support at support@izzyandliv.com to keep your legacy price when ...
-
Do you accept returns or exchanges?
We do not accept returns or exchanges currently for Brown Sugar Box items, but we welcome your feedback to improve. Email us at support@izzyandliv.com to share your thoughts - we value your feedback and our mission is to make every Brown Sugar Box more than worth your while! -
DO YOU STILL HAVE THE YOUNG KING BOX SUBSCRIPTION AVAILABLE?
The February 2022 Box was the last official edition of the Young King Subscription Box. To learn more, click here. -
How can I change the shirt size?
You can change your size preference in your Brown Sugar Box account or by emailing us at support@izzyandliv.com to update your preferences for you. -
How can I update my shipping or payment information?
You can change your shipping address in your Brown Sugar Box account, or you can email us at support@izzyandliv.com to update it for you. If you make any changes to your mailing address in your dashboard any time after you subscribe or your subscription renews, please email us immediately to conf... -
How does the subscription work?
As a subscriber, your kids & tweens will get a box filled with new releases and limited edition (subscriber-only) products. The boxes will include 4-6 products every month. Each box will include at least one Izzy & Liv tee along with other fabulous items! -
How do I share my picture or unboxing video with you?
Yes! We live for in living color customer feedback and reviews! Just post your pics or video on Instagram, Facebook or Twitter and hashtag #brownsugarboxkids #brownsugarboxtweens #izzyandliv. You can also leave a photo review on the Brown Sugar Kids’ Boxes subscription page! -
Boxes are ground shipped via FedEx Smart Post who hands off to USPS for final delivery. The boxes are placed in plain white poly-envelopes to remain obscure (and not tempt sticky fingers)!
-
How much are the Kids' & Tweens' Brown Sugar Boxes?
The Brown Sugar Box kids’ subscriptions are $55 quarterly plus $7.95 shipping. -
How much will the products in the box be worth? Are they just samples?
Products included will be full-size products – no sample sizes! The total retail value of the items in the box will be $105. -
I have a product that I would like considered for inclusion in a future box. Who do I contact?
You can email us at partnerships@izzyandliv.com with information about your company and product. Subject: Brown Sugar Kids’ Box Product Submission. Don't see your question here? Email us at support@izzyandliv.com! -
If you received your Kids & Tweens Brown Sugar Boxes and you are missing an item from your box, an item has been damaged in shipping, or you received the wrong size shirt, please email us at support@izzyandliv.com within 7 days from receipt of your box and we will replace the item for you. Un...
-
My box was returned to you, will it be reshipped?
If your Brown Sugar Kids’ Box is returned back to us, it will be held for 7 days. A processing fee of $7.99 will be applied to all reshipped orders. Any changes to your mailing address MUST be made prior to rebilling. Whatever address is on file at the time of renewal on the 15th is the a... -
What if I don't like something in the Box?
Though we cannot accept returns for the Kids’ & Tweens’ Brown Sugar Box deal items we absolutely want to hear from you about what you like and don't like. Email us at support@izzyandliv.com and tell us what you didn't love. Your feedback will help us to make sure we make this box as amazing a... -
What is your cancellation policy?
Your subscription can be cancelled at any time in your Brown Sugar Box Account Settings. If you've already been billed/paid for the next box, your cancellation will take effect in the next billing cycle. To cancel your subscription, log in to your account and click on the Subscription tab, then c... -
What payment methods so you accept?
We accept VISA, Mastercard, Discover and American Express debit cards and credit cards as well as PayPal as payment for rebillable subscription orders. Unfortunately, we’re not able to accept checks, money orders, gift cards, or link routing numbers to your account. -
-
When will I be billed for the monthly recurring membership?
-
Which box should I get for my child?
The recommended age range for the Kids’ Brown Sugar Box is 4-8 years old. The recommended age range for the Tweens’ Brown Sugar Box is 9-13 years old. )