Teen Bi-Monthly Box FAQs

• HOW DOES THE SUBSCRIPTION WORK?

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• CAN I APPLY AN IZZY & LIV DISCOUNT CODE TO THE BROWN SUGAR KIDS’ BOXES?

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• CAN I CHANGE MY MONTHLY BILLING OR SHIPPING DATE?

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• CAN I PUT MY SUBSCRIPTION ON HOLD?

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• DO YOU ACCEPT RETURNS OR EXCHANGES?

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• HOW CAN I CHANGE MY SIZE AND STYLE PREFERENCES?

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• HOW CAN I UPDATE MY SHIPPING OR PAYMENT INFORMATION?

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• HOW DO I SHARE MY PICTURE OR UNBOXING VIDEO WITH YOU?

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• HOW DO YOU SHIP THE BOXES?

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• HOW MUCH IS THE BROWN SUGAR TEEN BOX SUBSCRIPTION?

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• HOW MUCH WILL THE PRODUCTS IN THE BOX BE WORTH? ARE THEY JUST SAMPLES?

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• I HAVE A BLOG OR VLOG AND WOULD LIKE TO REVIEW THE BROWN SUGAR BOX. CAN I RECEIVE A BOX TO REVIEW?

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• I HAVE A PRODUCT THAT I WOULD LIKE CONSIDERED FOR INCLUSION IN A FUTURE BOX. WHO DO I CONTACT?

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• I RECEIVED MY BOX AND I AM MISSING AN ITEM, ONE OF MY ITEMS WAS DAMAGED, OR MY SHIRT IS NOT THE SIZE I ORDERED. CAN I GET A REPLACEMENT?

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• IS THE TEEN BOX AVAILABLE OUTSIDE THE U.S.?

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• IT SAYS EVERY BOX WILL INCLUDE AT LEAST ONE TEE – HOW WILL YOU KNOW WHAT SIZE TO SEND ME?

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• MY BOX WAS RETURNED TO YOU. WILL IT BE RESHIPPED?

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• WHAT IF I DON’T LIKE SOMETHING IN MY BROWN SUGAR BOX?

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• WHAT IS YOUR CANCELLATION POLICY?

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• WHAT PAYMENT METHODS DO YOU ACCEPT?

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• WHEN DO YOU SHIP THE BOXES?

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• WHEN WILL I BE BILLED FOR THE MONTHLY RECURRING MEMBERSHIP?

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• WHICH BOX SHOULD I GET FOR MY CHILD?

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