Brown Sugar Rewards Program

  • Do I need to order every month?

    No, you do not. You can order any time you want to.
  • Do my points expire?

    Points earned with purchases expire after one year of inactivity.
  • How do I redeem my points?

    When you visit a product on you will notice a "Buy with Reward points" button, click that to redeem. If you do not have enough points to buy an item, you will see a notation telling you how many points you need to redeem. You must be logged in to see these balances.
  • How do I start earning points?

    Immediately! Just shop online from and you will receive loyalty points. with every purchase. We even give your 50 points FREE just for creating an account with us.
  • How will I know how many points I have?

    Once logged in you will see your Brown Sugar Reward points on your account dashboard.
  • I just placed an order but I do not see the points I earned with that order in my account?

    New points earned take 48 hours to be activated. You will see your new points in your account as pending, however, you will need to wait 48 hours before you can use new points. The grace period is to allow time for any changes or cancellations that may sometimes happen with orders, which may affe...
  • What is the Rewards Program?

    With our Brown Sugar Rewards Program, we reward our customers with points for every purchase they make. This points can then be used to exchange for discounts in the form of Gift Cards or even FREE products! To learn more about the program, click here: