Simply Insurance
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Does Shipping Protection cover stolen items?
Yes! When you insure your orders with shipping protection, stolen items are eligible for replacements or refunds. -
Does Simply Insurance cover subscriptions?
Shipping protection does not cover recurring or prepaid subscription products. In the event your order is lost or stolen, we will offer a credit to be applied towards the renewal of your next month’s box. If your box contains damaged items, we will issue a replacement. Should you encounter any is... -
How do I file a claim for my lost, stolen or damaged order?
If you insured your order with Shipping Protection at checkout, contact us at support@izzyandliv.com - include your order number, the item(s) you need to submit a claim for, and the reason for your claim. -
What do I get when I insure my order with Shipping Protection Insurance?
Shipping Protection Insurance is protection for your online orders. When you add Shipping Protection at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval by the customer care t... -
To protect your order against damage that occurred during shipping, add shipping protection at checkout. When you add shipping protection at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewe...
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What if my order never arrives or is stolen?
To protect your order against loss or theft, add Simply Insurance shipping protection at checkout. When you add shipping protection, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval by... -
What Is Shipping Protection Insurance?
We’ve partnered with Simply insurance —a package protection tracking solution—to give our customers the best possible delivery experience. Simply insurance is package protection for your online orders. When you add Insurance at checkout, you can easily submit claims for lost, stolen or damaged pa...