How Do You Handle Stolen/Lost Boxes?

If your order status indicates "delivered," but you haven't received your package, we advise first trying the following:

-Double check your porch, mailbox, or garage

-Ask your neighbors.

-Ask your building manager

If you are still unable to locate your package don't worry!  We understand that things happen. Since we usually do not have leftover boxes, you are eligible for one credit per the calendar year for a box that was reported as delivered but was unreceived. The credit will be applied towards your next renewal date. To find out if you are eligible please reach contact us at

If you feel this could potentially happen again, we would advise updating your shipping address for all future shipments in your account.

Contact Us

Not finding what you're looking for? Contact Us Directly