To protect your order against damage that occurred during shipping, add shipping protection at checkout. When you add shipping protection at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24-48 hours.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at support@izzyandliv.com and we will be happy to work with you to remedy the situation.