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Knowledge Base Articles
Are you black-owned?
Do you offer wholesale pricing?
Where can I find real customer feedback?
Brown Sugar Rewards Program
Do I need to order every month?
Do my points expire?
How do I redeem my points?
How do I start earning points?
How will I know how many points I have?
I just placed an order but I do not see the points I earned with that order in my account?
What is the Rewards Program?
I have an idea for a shirt. Can you make it?
I like a design but Want it in a different shirt style. Is that possible?
What brands do you print your apparel on?
What is the difference between Ladies Fit and Unisex Fit?
What sizes are available?
Where are your size charts?
Promo Codes, Gift Cards & Sales
Can I apply more than one reward code to an order?
How can I find out about promotions and sales?
HOW DO I USE A DISCOUNT CODE?
HOW DO I USE MY GIFT CARD OR STORE CREDIT?
Returns & Exchanges
How can I return for a refund or an exchange
How long do I have to wait for a refund?
How long do I have to wait for a replacement item to arrive?
What is your return policy?
Shipping & Delivery
Do you offer local pickup?
When will I get my order?
Why did only part of my order ship?
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